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Returns & Warranty

Retour

Returns

At Parts4GSM you can return the purchased product within 14 days. When purchasing products, you have the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received. During this period, you should handle the product and the packaging with care. You should only unpack or use the product to the extent necessary to judge whether you wish to keep the product.

If you want to return a product you can sign this only through our webshop.

 

Warranty

A defective product can be exchanged for a replacement within the specified period, as stated on the product page.

Important notices:
- Returned products without original packaging will not be processed.
- You should inspect your product for cracks, fractures, or other damage before installation; and report any issues immediately upon receipt. Your warranty expires after installation of the product. Only invisible defects can be claimed after installation. It is recommended to connect and test the product for functionality before completing the assembly installation.
- Warranty is not valid in case of water and impact damage, other external forces, and/or damage due to incorrect assembly.

 

How do i return an item (as a guest checkout)?

Have you checked out as a guest/Don't have an account? Then we kindly ask you to write an e-mail to: [email protected]

 

How do I retour an item?

If you want to return an item, you can register this only through our web shop.
You can do this by following the steps below:

Step 1: Login to your account.
Step 2: Select which order you would like to retour at "My orders", by clicking on "View".
Step 3: Click on the button "Return item(s)".
Step 4: Select which item(s) you want to return.
Step 5: Select a reason & then select a desired return action.
Step 6: Indicate in the additional description why you want to return the selected items.
Step 7: Click on the button ‘’Send’’ to submit your return.

You have now successfully submitted your return. You can expect a response from our staff as soon as possible.

You will be further informed by e-mail regarding the progress of the return status.


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