Customer support

1 General

1.1 I have sent an e-mail. When will I receive a response?
During our opening hours you can receive a response from us within a maximum of 2 hours.

1.2 How can I file a complaint?
It is of course annoying if you have a complaint about our products and services. We would like to help you further and offer you a desired solution.

You can mail to:
[email protected]

Our employees of the complaints department will view the complaint
and try to solve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.

1.3 What are your opening hours?
Monday to Friday from 10:00 to 16:30

1.4 Are you open during national holidays?
No, on the following national holidays we are closed: New Year's Day, 1st Easter Day, 2nd Easter Day, King's Day, Ascension Day, 1st Whitsun Day, 2nd Whitsun Day, 1st Christmas Day, 2nd Christmas Day.

1.5 Are the prices on the webshop inclusive or exclusive of VAT?
The prices on the webshop are shown both inclusive and excluding VAT.

1.6 What are your contact details?
Address
Bolderweg 72 F
8243RD Lelystad
The Netherlands


Communication
Telephone: +31 (0) 320-711387
Email: [email protected]
Web: www.parts4GSM.com

 

2 For Businesses

2.1 Do you also have a business account?
Especially for business customers we have a B2B portal: www.dutchspares.com

2.2 Can I have my orders sent directly to my customer?
Yes that is possible. You will then have to fill in the delivery address yourself when placing the order as well as make your request known in the comments box.

2.3 How can I request a quotation?
You can request this by e-mail.

2.4 Do you also have franchise, affiliate or affiliation programs?
No, this is currently not the case.

2.5 I want to pay on account, is that possible?
No that is impossible. You can, however, use the external party Afterpay that makes payment on account possible. You can choose this payment method during checkout.

2.6 Can I also become a customer if my company is located abroad?
Yes that is possible. Please note: in order to purchase Dutch VAT, we need to receive a valid VAT number.

2.7 I need large numbers of parts. Do I get special prices?
For large numbers, you can request your special prices by e-mail.


3 Ordering

3.1 Can anyone order at Parts4GSM?
Yes, both individuals and business customers can order from us.

3.2 I stay abroad. Can I order?
Yes that is possible.

3.3 In what ways can I order?
In principle, you must place all your orders through our webshop. When a product is not available on the webshop, you can indicate this by e-mail and order.

3.4 Can I change my order after I have placed it via the webshop?
In some cases this is possible but you must contact us at all times!

3.5 Can I cancel my order after I have placed it via the webshop?
Yes, this is possible provided the order has not yet been sent.

3.6 How do I know if my order has been received in good order?
After every successful order you will receive a confirmation email.

3.7 Are the products on your webshop original from the relevant manufacturer?
In principle, all products on our webshop are original. However, sometimes there are alternative products that in our opinion perform as well. In this case it is always clearly indicated for the product with the word "Compatible".

3.8 How do I know if a product is in stock or not?
You can see this at the top right of the relevant product page after "Availability:".


4 Pay

4.1 How can I pay?
By clicking on the link below you can view all our payment methods:
http://www.parts4gsm.com/en/service/payment-methods/

4.2 What is your account number?
Our account details are: IBAN: NL10INGB0008524006, BIC / SWIFT: INGBNL2A t. DutchSpares B.V.

4.3 Is there a minimum order amount?
We do not use a minimum order amount.


5 Shipping

5.1 What are the shipping costs?
For a complete overview, please refer to our page: http://www.parts4gsm.com/en/service/verzend/

5.2 What are the delivery times?
Parts4GSM delivers most products from its own stock

5.3 How are the orders packaged?
We package all orders very carefully and leave nothing to chance during transport.

5.4 Can I trace my order sent?
When you choose a package with track & trace code as the shipping method you can trace your order. For this you will receive a special link in your order confirmation.

5.5 With which couriers do you send the orders?
We work with PostNL, TNT Express, UPS, Fedex and DHL.

5.6 Can I have my delivered to another address?
Yes that is possible. You must then fill in a different delivery address when placing an order.

5.7 Can I also collect my order?
No, unfortunately that is not possible.

5.8 My shipment is damaged. What now?
If you receive a shipment damaged, please contact us immediately and send a clear photo of the damage to us without opening the package. Below are further instructions.

5.9 What if the delivery time is not met?
If the stated delivery times are not met, you will be informed in time about this, provided that it is force majeure.

5.10 I have not yet received my order. What now?
Please contact us if you still have not received a paid order (after receipt of the shipping confirmation) after a few days.

5.11 Do I have to pay shipping costs with multiple orders per day?
No, this is not necessary provided you have opted for a parcel shipment with your first paid order. With your next order (s), you should select "Add to my last paid order with a shipping method already selected" as the shipping method. Please note: this option is not possible with letterbox packages!

5.12 Can I receive my order on a date that I want?
Yes this is possible. You can indicate this on the webshop while choosing your shipping method, via the comments box during checkout.

5.13 What happens to my package when I am not at home?
If you are not at home on delivery and the delivery person has not delivered your package to the neighbors, then the deliverer usually returns the next day to deliver the order to you. You will always receive a note about this in the mailbox.


6 Returns & Warranty

6.1 What are your return conditions?
For this we refer you to our page: http://www.parts4gsm.com/en/service/shipping-returns/

6.2 Do I have a warranty on the products purchased by me?
Yes, you always have a guarantee on the products you have purchased, but the duration varies per product and this is always indicated on the relevant product page. For a detailed explanation of this, please refer to our page (at the very bottom): http://www.parts4gsm.com/en/service/shipping-returns/

6.3 Can I purchase additional warranty?
No that is impossible.

1 Contact with Parts4GSM
1.1 How can I contact Parts4GSM?

Communication:
Telephone: +31 (0) 320 711 387
Email: [email protected]
Web: www.parts4gsm.com

Operating hours
Monday: 10.00 - 16.30
Tuesday: 10.00 - 16.30
Wednesday: 10.00 - 16.30
Thursday: 10.00 - 16.30
Friday: 10.00 - 16.30
Saturday: Closed
Sunday: Closed

Address:
Bolderweg 72F
8243 RD, Lelystad
Netherlands

Other information:
Account name: DUTCHSPARES B.V.
IBAN: NL10INGB0008524006

BIC / SWIFT: INGBNL2A
KVK / CoC: 71275606
VAT number: NL858647035B01

2 Complaints
2.1 How can I complain?

It is of course annoying if you have a complaint about our products and services. We would like to help you further and offer you a desired solution.

You can mail your complaint to:
[email protected]

Our employees of the complaints department will view the complaint
and try to solve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.

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